Refund Policy

ProFire Safety & Training Ltd Refund Policy

Should the Customer cancel a course with the Company, the following cancellation fees will apply:

– Within 8 weeks or more before the course start date: 10% of the course fee
– Within 6 weeks before the course start date: 25% of the course fee
– Within 4 weeks of the course start date: 50% of the course fee
– Within 2 weeks of the course start date: 100% of the course fee

Please note cancellation charges relating to bookings are taken from the date of receipt of written cancellation.

The Customer can transfer a place on a course to a substitute delegate free of charge at any time. Please inform us if your delegate details change prior to attendance at the course. This is to ensure we have the correct details for issuing the certificates after completion of the course.

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